Minimum requirements:
Minimum Grade 12 with preferably math, with a NDip or Degree in relevant field of expertise
Minimum 3 5 years experience Business Process analysing, designing and implementation
Proven experience as a Process Manager or similar role.
Advanced Understanding of process improvement methodologies
Advanced Computer Skills: including Microsoft Office, and process mapping software Department: Compliance KEY AREAS OF RESPONSIBILITY - The Responsibilities and duties of the Process Manager is to analyse and improve Business Processes and identify areas for improvement.
- To develop and implement process solutions to streamline operations, improve efficiencies and increase productivity.
- This includes the planning, documenting and the analysing of specific business processes, to ensure compliance with Company and Industry standards.
- Ensures that the efficient processes are developed and implemented. Pertaining to each countries process and system in relation to Contracts, Case Management, Contractor care and efficient information flow to payroll systems and HR.
- Evaluate existing business processes and break these down in flowcharts, manuals and relevant documentation, outlining current practices.
- Display the ability to create the overall business process flow through assembling data and studying ways to develop process improvements to one or many steps; with the aim to increase productivity, reduce costs, increase service delivery and improve time management.
- Working closely with Internal departments specifically the Solutions Department in a collaborative capacity to gather information, develop and finalise the internal process pertaining to contracts and service delivery to each serving country.
- Documentation and updating of business processes: write a step-by-step guide for ease of understanding on how to implement these improvements.
- Oversee the implementation of improved processes, through close collaboration with managers, team members and other employees to ensure that the plan is clear and can be applied timeously and efficiently.
- It is expected to consult with external expertise if needed to ensure that all processes comply on all levels and aspects of the business operations.
- Regularly monitoring and analysing business processes through the compilation of reports and in consultation with departments.
- Identify and mitigate process risks and issues
- Training: Assist in this area and ensure that all employees are familiar with relevant procedural changes and oversee the training of staff on new procedures and policies
- Conduct ongoing analyses: Once changes have been implemented, continued monitoring must be done and assessment of various processes to ensure that they are producing the desired outcomes
- Regularly updating documents, procedures and policies, when improvements are identified, and changes needed.
- Provides regulatory process reports to the GM and MD.
Consultant: Angie Botes - Dante Personnel Greenstone
