Field Service Technician - Automation
Primary Location: Centurion, ZA
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 11 October 2024
JOB TITLE: FIELD SERVICE TECHNICIAN - AUTOMATION
We are seeking a Field Service Technician - Automation to join our team. You will be responsible for providing Metso’s customers with professional technical support of its products.
The successful Candidate will be responsible for executing technical services at customer sites, providing feedback on customer satisfaction, technology/equipment/service performance, and production improvement activities relating to Market Area.
In this position, you will report to the Field Service Technician Supervisor .
This position is mainly located in Centurion .
TEAM YOU BELONG TO
You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a “technical solution” that meets the customer’s needs, thus supporting the sales team to enhance and build relationships with the downstream effect on sales realization.
You will work closely with internal and external stakeholders, such as the Field Service Technician Team, to assure a common understanding/application of technical and safety support and information to provide excellent customer service on Metso’s equipment.
WHAT YOU’LL DO
You are responsible for the following per your allocated area of responsibility:
- Delivering technical services at customer sites
- Basic customer problem-solving, providing operation and maintenance instructions to customers
- Service contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at site
- Local installation and start-up support of pre-assembled products
- Providing specific technical discipline work at site
- Identifying sales leads and promoting services offering
- Train customers on basic operation and maintenance
- Deliver site reports, time sheets, and travel expenses reports after all jobs performed
- Ensure proper fulfillment of all QEHS rules and regulations of Metso Outotec and the customer
- Perform safety inspection at workplace prior to start the job
- Perform or participate in job safety analysis (JSA) for any specific job at site
- Correct usage of PPE
- Reporting any unsafe condition at site
WHO YOU ARE
- Matric (Grade 12)
- Diploma/Degree in Instrumentation/Electrical Engineering
- Background in mining, metals, or metallurgical processing
- Knowledge of Metso Analyser technology
- Knowledge of Metso Filter technology (Advantage)
ESSENTIAL SKILLS AND ABILITIES FOR THIS ROLE
- Ability to deliver technical reports, training, presentations as required with a high degree of professionalism
- Ability to work independently in a high-pressure environment
- High level communication skills – English fluency
- Ability to work as part of a team and foster a team approach to customer service
- Ability to share responsibility in building long-term customer relationships
- Reliable, ethical, and professional
- Flexibility to travel up to 75% of time is a must
WHAT'S IN IT FOR YOU
- An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
- Compensation and rewards - Global incentive program tied to business and performance targets.
- A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
- Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
- Worldwide support - Leverage our network of peers across the world, offering valuable assistance.
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.
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