Job Description
Main Purpose of Job
- Manages and oversee the production process of all remuneration-related surveys, including regularly published surveys for the national market and specific industries as well as customised surveys.
- Client servicing leader for remuneration-related surveys and maintains the client servicing function aligned to the Deloitte client service standard.
- Manages the requirements, testing and implementation of developments to the survey systems to ensure a market leading offering to clients as well as efficient and effective operational processes.
Differentiators of the role
Survey Production
Manage the team’s production activities to perform across all surveys:
- Ensure timeously collect data from survey participants.
- Oversee the quality of job matching in the team and perform ad hoc quality checks across the team.
- Oversee the team’s verification process is being adhered to and resolve key client queries in good time.
- Oversee and manage the survey production process end to end i.e., producing all the surveys, explanatory notes, trends and practices questionnaires accurately and efficiently.
- Instrumental in planning and conducting all relevant checks per above to ensure timely production of surveys.
Survey system maintenance activities to manage across all surveys and maintaining a quality standard established.
- Overseeing the quality of data in the system for client information and the relevant access to their contracts.
Product and System Development activities to perform and manage:
- Key accountability to review the product offering and implementing product improvements.
- Maintenance of job catalogue on relevant roles as part of the survey production.
- Test system changes
- Manage implementation of changes
- Instrumental in finding opportunity for improvement/ enhancements and automation of the benchmarking process.
Revenue / Sales
Manage survey production, product enhancements, system developments, client service and marketing to achieve the following sales objectives:
- Contribute to the overall sales revenue target.
- Increase the number of lines of data applied in surveys.
- Maintain a client retention rate of 75% per client service consultant and in the team.
- Increase the number of survey clients.
- Manage new leads and allocate to a consultant.
Qualifications
Minimum Qualifications
- Bachelor’s degree in relevant field of study or technical equivalent
Desired Qualifications
- Postgraduate qualification (relevant to Service Area / Business Management, etc.)
Minimum Experience
- Minimum of 10 years of work experience with a focus on numeric analysis and calculations as well as process and/or project management.
Desired Experience
- Remuneration and Reward
- Application of salary surveys
- Involvement in system developments
- Client servicing / human resources
- Job architecture
Additional Information
The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
