Do you have exceptional customer service skills and a passion for IT? If so, join Elysium Healthcare's as a 1st Line Service Desk Analyst.
You will provide 1st line support professionally and efficiently, and work within our expanding team of engineers, while also maintaining a high degree of customer service for all support queries, working towards a 1st time ticket closure.
The role provides technical support to over 8000 colleagues throughout more than 90 hospitals and care homes and head office functions in England and Wales, while also maintaining a high degree of customer service for all support queries and ensuring that all SLA’s and ITIL v4 are met.
The role is a fixed-term contract until 30th June 2028.
What you will be doing:
Handling 1st line technical support queries professionally and efficiently
Maintaining a high degree of customer service for all support queries and ensure that all SLA’s are met
Exceptional communication skills and takes an analytical approach to problem solving
Support users in the use of hardware equipment
Provide users with understandable advice to avoid recurring issues
Maintaining that internal SLA’s and ITIL v4 processes are followed
Working to an expected set of standards outlined in a service desk Handbook
Assisting with documentation to be stored within our knowledge base
Assisting the Service Desk Manager & Head of Service Delivery with any escalation requests
Escalating to wider IT support teams where necessary
Undertaking ad-hoc requests as directed by line manager & Head of Service Delivery
To be successful in this role, you will need:
Experience working on service desk using ITIL v4 is desirable
Networking Experience (LAN, WAN & Wi-Fi)
Experience using and troubleshooting MS Office Suite
Knowledge with using and troubleshooting Outlook within a network environment (permissions, calendar sharing & delegation) is essential
Knowledge of Active Directory (ADManager Plus) & Exchange Server, Intune and Azure.
Knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10/11)
Knowledge of Printer setups & maintenance is essential
Professional approach towards duties and colleagues is essential
Very strong communication and interpersonal skills is essential
Time management and multitasking ability is essential
Attention to detail is essential
Ability to learn at a fast pace is essential
Knowledge of PC hardware set-up is desirable
ITIL v4 Foundation is desirable
What You’ll Get
At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:
Annual salary of £25,564
The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
Career development and training to help you achieve your professional goals
Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
Wellbeing support and activities to help you maintain a healthy work-life balance
Access to Blue Light Card, which provides a range of exclusive offers and discounts
Life Assurance, for added peace of mind
Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
24/7 GP service and second medical opinion, to ensure you are the best you can be
Enhanced Maternity Package, so you can truly enjoy this special time
Pension contribution, to help secure your future
About us:
Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.
Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure
