Job Title: Sales & Spares Administrator
Location: East Grinstead
Salary: £13.00 - £13.50ph
Contract: Temporary to Permanent
Working Hours: Full-time, Monday to Friday (08:30 - 18:00)
Working Arrangement: Office-based
Key Responsibilities
Process customer quotations and spare parts orders using the company's ERP system.
Raise purchase orders with suppliers, ensuring all information, including part numbers, quantities, pricing and delivery dates, is accurate.
Monitor and maintain the live customer order book, ensuring records are kept up to date.
Liaise with customers, suppliers and internal departments to track orders and resolve delivery queries.
Monitor lead times and communicate accurate delivery expectations to customers.
Obtain supplier order acknowledgements and ensure delivery dates align with customer requirements.
Chase outstanding purchase orders and monitor progress through to delivery.
Respond to customer enquiries via telephone and email in a professional and timely manner.
Communicate any delays or changes to delivery schedules promptly.
Provide general administrative support to the wider team.
Skills & Experience Required
Previous experience in an administration, sales administration, order processing or customer service role.
Strong organisational skills with excellent attention to detail.
Confident using computer systems and Microsoft Office.
Experience using an ERP system would be advantageous.
Excellent written and verbal communication skills.
Confident communicating with customers, suppliers and internal departments.
Ability to manage multiple tasks and prioritise workloads effectively.
A proactive approach with the ability to work independently and as part of a team
