Sales & After Service Executive
Job Type: Full-Time
Location: Leicester
The Opportunity
An excellent opportunity has become available for a Sales & After Service Executive to join a growing business.
This position would suit an organised, proactive and customer-focused individual with experience in sales, customer service or account management.
You will play a key role in managing customer relationships, handling enquiries, preparing quotations and processing orders, whilst ensuring customers receive an excellent level of service throughout the sales process.
Key Responsibilities
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Act as the main point of contact for a portfolio of customers.
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Handle customer enquiries via telephone, email and face-to-face.
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Prepare quotations and process sales orders.
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Monitor orders and provide customers with delivery updates.
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Manage after-sales queries, returns and complaints.
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Build and maintain long-term customer relationships.
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Identify opportunities for repeat business and cross-selling.
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Follow up on quotations and sales leads.
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Liaise with internal departments to ensure customer requirements are met.
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Gather customer feedback and market information.
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Maintain accurate CRM records and support sales reporting.
Requirements
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Previous experience in Customer Service, Sales Support or Account Management.
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Excellent written and verbal communication skills.
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Professional and customer-focused approach.
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Strong organisational and time-management skills.
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Commercial awareness and a proactive attitude.
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Good IT skills, including Microsoft Office.
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Experience using CRM or ERP systems.
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Engineering, manufacturing or industrial experience would be advantageous.
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Knowledge of seals, gaskets or similar components would be beneficial but is not essential.
If you are an enthusiastic and organised individual who enjoys working with customers, building relationships and contributing to business growth, we would love to hear from you
