Resident Liaison Officer – Reactive Repairs
6-month temporary contract | Full-time | South London
We are looking for an experienced Resident Liaison Officer to join a busy housing repairs team on an initial 6-month temporary contract.
This is a reactive repairs role, with a particular focus on damp & mould, disrepair and Awaab’s Law compliance.
Key responsibilities
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Act as the main point of contact for residents throughout repairs and remedial works.
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Manage damp & mould and disrepair cases, ensuring works progress within required timescales.
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Liaise with residents, surveyors, contractors and internal repairs teams.
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Coordinate inspections, appointments, access and follow-on works.
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Monitor higher-risk cases and escalate concerns appropriately.
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Maintain accurate case notes and repair records.
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Deal with sensitive resident enquiries, complaints and escalations.
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Attend properties/site visits where required.
What we're looking for
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Previous experience within social housing repairs.
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Experience in reactive repairs, damp & mould and/or disrepair.
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Strong resident/customer liaison skills.
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Knowledge of Awaab’s Law, HHSRS and housing compliance would be highly advantageous.
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Confident managing your own caseload and working with contractors and surveyors.
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Strong communication, organisation and IT skills.
This would suit an experienced RLO, Repairs Officer, Disrepair Officer or Damp & Mould Officer who is available to start at short notice.
Interested? Apply today with an up-to-date CV for immediate consideration
