As a Customer Service & Expediting Coordinator in Glasgow, you will manage customer enquiries and help keep orders moving through an Industrial / Manufacturing business. You will coordinate updates across the order process, giving customers clear information and helping the wider operation run smoothly.
Client Details
The organisation operates in the Industrial / Manufacturing sector in Stockport.
Description
Handle customer enquiries by phone and email, providing clear and timely responses.
Track customer orders and provide accurate updates on progress and expected delivery dates.
Monitor and expedite customer orders throughout the manufacturing process to support on-time delivery commitments.
Act as the primary liaison between Customer Service and manufacturing operations, providing visibility of order status and potential delays.
Work closely with Production, Planning, Procurement, Warehouse, and Logistics teams to prioritise and expedite orders where required.
Raise and update order information accurately to support a smooth customer journey.
Keep customers informed when order details or delivery dates change.
Maintain clear records of customer communications, order status and agreed actions.
Identify recurring customer issues and share details to support practical improvements.Profile
A successful 'Customer Service & Expediting Coordinator' should have:
Experience handling customer enquiries and providing clear updates.
Ability to coordinate orders and follow actions through to completion.
Confidence communicating by phone and email with customers and colleagues.
Strong attention to detail when updating order and customer information.
Ability to manage changing priorities while keeping customers informed.
A practical approach to resolving order queries and delivery-related issues.Job Offer
Permanent Customer Service & Expediting Coordinator position in Stockport.
Salary of £30,000 to £340,000 dependent on the level of experience.If you're interested in this role, apply now
