Sales Administrator | Trafford Park, Manchester | Full-Time, Permanent
£32,000-£35,000 + Parking + Benefits
Due to an internal promotion we are recruiting for a Sales Administrator to join an established international manufacturing business based in Trafford Park.
The role is office-based, working 38hrs per week (including a fully paid lunch break).
Typical working hours are 8am – 4.15pm Mon – Thurs and 7am – 12noon on Fridays.
THE JOB
This is an excellent opportunity for someone who enjoys building relationships with customers, coordinating orders and working closely with colleagues across sales, production, warehouse and other departments to deliver a high standard of customer service.
Working as part of the Customer Service team, you will support customers throughout the order process, from initial enquiries and quotations through to order processing, shipment and invoicing.
You will develop a good understanding of the product range and manufacturing processes, helping to ensure that customer requirements are handled accurately, efficiently and professionally.
Key Responsibilities:
- Respond to customer enquiries via telephone, email and Salesforce, preparing quotations and providing excellent customer service.
- Process UK and Export sales orders accurately using Priority ERP, managing orders through to delivery and invoicing.
- Coordinate customer deliveries, transportation and samples, liaising with internal teams, agents and distributors.
- Handle customer complaints, resolve queries and process credit notes in line with company procedures.
- Maintain accurate customer records, order information and pricing updates.
- Support the Sales team with reporting and customer information.
- Work closely with colleagues across Customer Service, Sales Support and supply chain, providing additional support and cover when required.
THE PERSON
- Customer-focused, professional and approachable, with excellent verbal and written communication skills.
- Highly organised, with strong attention to detail and the ability to manage and prioritise workloads effectively.
- Proactive problem-solver, confident handling queries and seeing tasks through to completion.
- Good IT skills, with the ability to maintain accurate records and work confidently across different systems.
- A strong team player who can also work independently and build positive relationships with customers, suppliers and colleagues.
- Previous experience in sales support or order processing is essential, along with knowledge of ERP or CRM systems, although system training can be provided.
THE BENEFITS
- £32,000 - £35,000 Salary (depending on experience)
- Free onsite parking
- Company pension
- Life Insurance
- 25.5 days holiday + Bank holidays
- Full-time, permanent position
- Opportunity to join a stable and established international manufacturing business
- Comprehensive training and support provided
- Opportunity to develop experience across purchasing, supply chain, imports and customs administration
Please note that we are only able to consider applications from those who are eligible to work in the UK and therefore do not require sponsorship
