Sales Office Administrator
Stafford
Monday - Friday
(Apply online only) or (Apply online only)
Circa £32,000
If you are a focused, detail driven and highly organised Administrator with exceptional negotiation and communication skills, this is the perfect role for you. Using your ability to source, organise and provide first class accurate quotations, you will be a vital resource for all departments including purchasing, warehouse and engineering.
Great location
Great people
Great opportunity
Purpose of the Role
To play a key role in converting customer requirements into accurate, commercially viable quotations and ensuring opportunities progress efficiently from initial enquiry through to operational hand-over
Job role role / duties
Interpret engineer reports, survey information and sales handover notes
Undertake product and supplier research
Challenge incomplete or unclear requirements and ensure that labour, materials, purchasing costs and other relevant information are accurately reflected within quotations.
Take ownership of the Supply Only sales channel, acting as the primary customer contact for these enquiries
Proactively following up quotations, securing orders and identifying opportunities to develop transactional customers into longer-term product or service relationships.
Key responsibility
Produce accurate, timely and commercially viable quotations for follow-up by Account Managers or Business Development.
Check quotations against the agreed margin and approval thresholds, and escalate non-standard pricing or terms for sign-off before issue.
Maintain accurate quotation records within the CRM and ensure supporting information and documentation are complete and up to date.
Track the status of contract quotations in the CRM, record follow-up actions and hand over to Account Managers or Business Development with a complete, ready-to-send pack.
Take ownership of the preparation of New and Renewal Contract quotations from engineer survey and sales team handover documentation.
Review engineer survey reports and sales handover documentation to establish the full scope of the contract, including asset lists, service frequencies, access requirements and any site-specific conditions.
Identify gaps, inconsistencies or missing information in survey and handover documents and resolve them with Engineers, Operations and the Sales team before pricing.
Build contract pricing in line with the company pricing structure, accurately calculating labour, travel, consumables and parts to protect margin.
Prepare renewal quotations by reviewing the existing contract, service history and asset changes, and apply agreed price increases and any scope changes.
Ensure contract terms, exclusions, assumptions and service schedules are clearly stated and consistent with the approved quotation template.
Support the sales team with contract pricing queries, revisions and clarifications during negotiation.
Take ownership of the preparation of Project and Remedial Works quotations from engineer survey and service reports.
Review technical information and recommendations critically to establish the full scope of work required and identify where information is incomplete or requires clarification.
Liaise with Engineers, Operations and the Sales team to obtain missing information and challenge requirements where necessary before preparing quotations.
Undertake the technical, product and purchasing research necessary to produce accurate quotations, including researching approved supplier catalogues and sourcing current pricing for non-standard products, replacement parts and other requirements.
Liaise directly with suppliers and the Warehouse where necessary to establish product availability, specifications and current costs.
Ensure labour, materials, purchasing costs and other relevant requirements are accurately captured and appropriately considered before quotations are issued.
Prepare and issue accurate Supply Only quotations, obtaining current supplier pricing or researching non-standard requirements where necessary.
Proactively follow up quotations and customer enquiries to secure orders rather than operating solely as a quotation-processing function.
Take accountability for the timely progression of Supply Only opportunities, including coordinating any quotation activity undertaken by other members of the team.
Identify opportunities to increase repeat business and develop Supply Only customer relationships.
Identify customers who may benefit from moving from transactional purchases to an ongoing product-only or wider service contract and progress these opportunities with the appropriate member of the Sales team.
Process accepted quotations and sales orders accurately and promptly, ensuring information is complete and ready for operational delivery
Monitor the shared Sales inbox, ensuring incoming enquiries are acknowledged, progressed or allocated to the appropriate person promptly.
Liaise with Finance, Operations and Sales to ensure completed orders are processed and invoiced accurately and on time.
·
This role is UK based and does NOT have sponsorship opportunity.
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton
