Are you an exceptional organiser with a flair for customer service? Our client, a leading organisation in the Manufacturing & Production sector, is seeking a Temporary Contracts Coordinator.
Monday - Friday 8.00am - 5.00pm based fully onsite
Key Responsibilities:
Plan, schedule, and coordinate engineer workloads to enhance efficiency and customer satisfaction.
Manage daily, weekly, and long-term engineer schedules for installation, repair, and maintenance activities.
Serve as the primary point of contact for customers, providing timely updates on project progress and completion dates.
Build and maintain strong relationships with customers through professional and proactive communication.
Collaborate with suppliers, subcontractors, and internal departments to ensure on-time project delivery.
Monitor contract progress, identifying potential delays or issues, and escalate as necessary.
Create, update, and manage jobs using the management system.
Maintain accurate contract documentation, including quotations, purchase orders, and completion paperwork.
Handle customer enquiries and complaints professionally, ensuring resolution.
Support the operational team in achieving service level agreements (SLAs) and business objectives.
Produce reports and operational updates as required.
Ensure compliance with company processes, procedures, and health and safety regulations.
Skills & Experience:
Excellent customer service and communication skills.
Highly organised with exceptional attention to detail.
Strong problem-solving ability and a proactive approach to managing workloads.
Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams.
Experience with business management software, scheduling systems, or CRM platforms.
Confident communicator with excellent written and verbal skills.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
