Neighbourhood Housing Officer
Location: Corby & Kettering, Northamptonshire
Pay Rate: £17.55 per hour PAYE
Contract: 3 months initially, with potential extension / Hours: 37 hours per week, Monday to Friday
Working Pattern: Fully on-site – 2 days Corby, 3 days Kettering
LYNX Employment Services are recruiting an experienced Neighbourhood Housing Officer to join a busy local authority housing management team across Corby and Kettering.
This is an excellent opportunity for a confident, customer-focused housing professional to deliver comprehensive tenancy and neighbourhood management services, supporting tenants, resolving housing issues and helping maintain safe, sustainable communities. The successful candidate will manage a varied caseload covering tenancy management, rent arrears, anti-social behaviour, estate inspections and housing enforcement.
This is a hands-on, frontline housing management position, with approximately 60% of the working week spent conducting property visits, estate inspections and other operational duties.
Key Responsibilities
Deliver effective tenancy and neighbourhood management services to council tenants and leaseholders.
Undertake home visits, tenancy reviews, property inspections and estate walkabouts.
Manage rent arrears cases, negotiate affordable repayment arrangements and support income recovery.
Investigate anti-social behaviour, tenancy breaches and neighbourhood complaints, taking appropriate enforcement action.
Support tenancy sustainment, identifying vulnerable residents and arranging referrals to relevant support services.
Assist with void property management, including inspections, property viewings, tenancy sign-ups and reletting activities.
Prepare accurate case notes, correspondence, legal notices and documentation relating to tenancy enforcement and possession proceedings.
Work collaboratively with housing colleagues, emergency services, support agencies and community partners.
Respond professionally to complex enquiries, complaints and challenging situations.
Maintain accurate housing records, meet performance targets and contribute to continuous service improvement.
Essential Requirements
Applicants must demonstrate:
A minimum of 3 years' experience in a similar housing management role within a local authority or registered housing provider.
CIH Level 3 qualification or equivalent, as specified in the person specification.
Strong knowledge of housing legislation, tenancy management and relevant regulations.
Proven experience managing rent arrears, tenancy breaches, anti-social behaviour and estate inspections.
Understanding of tenancy enforcement and County Court possession procedures.
Experience working with vulnerable tenants and individuals with complex support needs.
Excellent communication, negotiation, conflict-resolution and organisational skills.
Ability to manage a varied caseload independently and prioritise competing demands.
Full UK driving licence and access to a vehicle for work purposes.
Ability to obtain business-use motor insurance.
Willingness to undergo a DBS check.
Working Arrangements
This is a fully on-site position requiring attendance across two locations:
Corby: 2 days per week.
Kettering: 3 days per week.
Approximately 60% of the working week will involve visits to council properties, estates and neighbourhoods.
Applicants must be comfortable travelling between locations and undertaking regular face-to-face visits with tenants and residents.
Why Apply?
This assignment offers an experienced Housing Officer the opportunity to make a meaningful difference within local communities while working across a varied and rewarding housing management portfolio.
With a competitive PAYE hourly rate, a full-time working pattern and the potential for contract extension, this is an excellent opportunity for an established housing professional seeking their next assignment.
Interested? Get in Touch!
If you have the required housing management experience, relevant qualifications and access to your own vehicle, we'd love to hear from you.
Elliott – LYNX Employment Services
Email:
Alternatively, apply directly with your most recent CV for consideration
