Performance Analyst
Remote
Security clearance: Active SC Clearance required
Initially 3 Months
£450-£475pd (Outside IR35)
About the role
We are seeking an experienced Performance Analyst to support the delivery and continuous improvement of live government digital services.
You will play a key role in providing performance analytics, identifying service issues and opportunities for improvement, and helping teams make evidence-based decisions to enhance service performance and user experience.
Key responsibilities
Deliver performance analytics and insights for live digital services.
Proactively identify issues, trends and opportunities for service improvement.
Work collaboratively with multidisciplinary teams to support service performance.
Use data and analytics to provide meaningful recommendations and actionable insights.
Represent services at Government Digital Service Standard assessments across Discovery, Alpha, Beta and Live phases.
Take initiative, apply critical thinking and challenge performance issues constructively.
Essential skills and experience
Strong practical experience as a Performance Analyst, rather than solely a Data Analyst.
Demonstrable experience using SQL and/or Splunk Search Processing Language (SPL).
Strong analytical, problem-solving and critical-thinking skills.
Ability to proactively identify and investigate performance issues within teams.
Experience working with digital analytics platforms and dashboarding tools.
Experience supporting user-facing digital services.
Demonstrable experience representing a service at Government Digital Service Standard assessments
