Customer Service Representative
Location: Sutton, Surrey
Hours: Full-Time, 37.5 hours per week, Monday-Friday
Salary: Competitive + Excellent Benefits
Hybrid Working Available
Are you passionate about delivering outstanding customer service and providing solutions that make a real difference?
We are recruiting for a Customer Service Representative to join a successful and growing international business based in Sutton. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working within a fast-paced team environment.
The Role
As a Customer Service Representative, you will be the first point of contact for customers, ensuring enquiries are managed professionally and efficiently. You'll support the end-to-end customer journey, from order processing through to delivery updates, whilst maintaining excellent service standards throughout.
This varied role offers the opportunity to work closely with internal departments, suppliers, and customers, helping to ensure a seamless experience and contributing to the overall success of the business.
Key Responsibilities
Customer Service
Managing customer enquiries via phone and email
Processing orders accurately and efficiently
Providing delivery updates and resolving customer queries
Handling complaints professionally and finding effective solutions
Building strong relationships with customers and colleagues
Order & Supply Coordination
Coordinating orders and liaising with suppliers
Monitoring stock availability and order progress
Supporting inventory and supply chain processes
Investigating and resolving delivery or supply issues
Maintaining accurate records and system updates
Team Support
Working collaboratively across multiple departments
Supporting process improvements and customer experience initiatives
Managing workloads effectively in a busy environment
Providing general administrative support where required
About You
We're looking for someone who has:
Previous experience within customer service, administration, sales support, or order processing
Excellent communication and interpersonal skills
Strong organisational skills and attention to detail
Good IT skills, including Microsoft Office
A positive, proactive attitude with a customer-first approach
The ability to manage multiple priorities effectively
Confidence dealing with customer enquiries and resolving issues
Desirable
Experience using CRM or ERP systems
Experience within logistics, distribution, manufacturing, or supply chain environments
GCSEs (or equivalent) in Maths and English
Benefits
In return, you'll receive an excellent package including:
Annual discretionary bonus scheme
25 days holiday plus bank holidays
Additional leave for key life events
Competitive pension scheme
Life assurance and income protection
Hybrid working opportunities
Employee Assistance Programme
Private wellbeing support and health initiatives
Cycle to Work scheme
Discounted gym membership
Retail discounts
Complimentary refreshments
Regular team social events
Apply Now
If you're looking for a varied customer service role within a supportive and professional organisation that values its employees and offers genuine career development opportunities, we'd love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
