TPS Parts Sales Executive
Who are TPS?
TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development.
Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide.
About the RoleWhat will you be doing?
As a Parts Sales Executive you will be working with the Sales Manager and team to deliver and achieve the business plan and sales objectives of the Centre
Achieve personal KPI‘s and revenue objectives with target customers
Accurately identify parts to meet the customer sales requirements
Utilise all product promotions effectively to achieve specific targets set
Identify and leverage potential sales opportunities within customer base
Maintain own product knowledge and awareness of competitor activity
Build strong working relationships with customers through regular contact with them on the phone and via face to face visits
Provide a high level of service to customers - through understanding their requirements, responding to requests, progressing orders and providing expert advice
Provide timely communication to customer on their credit status
Assist, liaise with and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
Ensure the proper and accurate use of all systems to search and order parts
Complete all required documentation accurately and promptly
Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Requirements
What are we looking for?
A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
Confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
Passion for providing a great customer service experience
Excellent communication skills both verbally and written with the ability to build strong relationships with all key stakeholders
A team player with the drive and determination to achieve individual and sales targets on a weekly & monthly basis
Excellent attention to detail and accurate record-keeping
IT literate, preferably with a good working knowledge of MS Excel
A passion for the automotive industry
