Resident Liaison Officer (RLO) – Social Housing Refurbishment
Location: Kent & South London
Salary: £30,000 – £35,000 + Car Allowance or Company Car
Employment Type: Permanent
Sector: Social Housing / Planned Maintenance / Refurbishment
The Opportunity:
We are currently recruiting for an experienced Resident Liaison Officer (RLO) to join a well-established principal contractor delivering social housing refurbishment, planned maintenance and property improvement programmes across Kent and South London.
This is an excellent opportunity to join an established construction business with a strong presence within the social housing sector, supporting the delivery of works within occupied residential properties.
The successful candidate will act as the key point of contact between residents, site teams and client representatives, ensuring residents are kept informed, supported and engaged throughout the programme of works.
Key Responsibilities:
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Act as the primary point of contact for residents throughout refurbishment and planned maintenance works.
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Build and maintain positive relationships with residents, housing associations, local authorities and site teams.
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Coordinate resident appointments, property access and work schedules to ensure the smooth delivery of works.
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Communicate programme updates, timescales and potential disruption to residents.
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Manage resident queries, complaints and concerns, ensuring issues are resolved promptly and professionally.
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Identify and support vulnerable residents, ensuring appropriate arrangements are made throughout the works.
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Liaise closely with Site Managers, Project Managers, subcontractors and client representatives.
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Conduct resident visits, surveys and property inspections where required.
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Maintain accurate resident records, appointment schedules, communication logs and progress reports.
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Monitor resident satisfaction and support the achievement of contractual customer service KPIs.
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Minimise disruption to residents whilst ensuring works progress efficiently and in line with programme requirements.
Experience & Requirements:
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Previous experience working as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer within construction or social housing.
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Experience supporting planned maintenance, refurbishment or improvement programmes within occupied residential properties.
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Strong understanding of resident engagement, access coordination and complaint resolution.
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Excellent communication, organisation and interpersonal skills.
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Ability to build positive relationships with residents, clients and site teams.
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Experience supporting vulnerable residents and managing sensitive situations.
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Strong administrative skills, including maintaining records and preparing reports.
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A proactive, professional and customer-focused approach.
Salary & Benefits:
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Basic Salary: £30,000 – £35,000, dependent on experience.
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Car Allowance or Company Car.
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Additional benefits and package.
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Opportunity to join an established principal contractor.
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Exposure to a range of social housing refurbishment and planned maintenance programmes.
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Long-term career progression and development opportunities.
If you are an experienced Resident Liaison Officer looking for a new opportunity within an established construction business, we would welcome your application
