Are you an organised, customer-focused professional with a passion for delivering exceptional service? We're supporting the search for a Network Service Coordinator to join a high-performing team responsible for coordinating and supporting critical network services across a complex technical environment.
This is a fantastic opportunity to work at the heart of service delivery, acting as a key point of contact between technical teams, stakeholders and suppliers to ensure network services remain efficient, secure and reliable.
What you'll be doing:
Coordinating network service requests, incidents and changes across multiple stakeholders
Monitoring service performance and driving continuous improvement initiatives
Supporting incident management activities and ensuring timely resolution of issues
Managing supplier and third-party relationships to maintain service standards
Producing service reports, metrics and documentation
Ensuring adherence to ITIL processes and best practice service management principles
Acting as a central communication point between technical and business teams
What we're looking for:
Experience in a Service Coordinator, Service Delivery, Service Desk or Network Support environment
Understanding of networking technologies and infrastructure services
Knowledge of ITIL processes, particularly Incident, Problem and Change Management
Strong organisational and stakeholder management skills
Ability to prioritise multiple activities and work in a fast-paced environment
Excellent communication skills with a proactive approach to problem-solving
What's in it for you?
✅ Flexible and hybrid working arrangements
✅ Competitive salary and bonus package
✅ Paid overtime opportunities
✅ Generous pension contribution
✅ Excellent career progression and development pathways
✅ Exposure to complex enterprise-scale network environments
If you're looking to build your career within network services and enjoy coordinating technical teams to deliver outstanding customer outcomes, I'd be happy to discuss this opportunity in more detail.
Get in touch for a confidential conversation
