Information Request Officer

CV-Library • Taunton, Somerset • 10h ago

Aatom Recruitment is looking for Information Request Officer on behalf of a Local Authority.

Job Title: Information Request Officer Contract Duration: 4 Months Hours Per Week: 37

Main Responsibilities & Duties

The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.
Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
Ensures charges are levied to the Information Requester, if appropriate.
Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
Develops and maintains the disclosure log on the website

Work Experience Knowledge & Skills

Essential

Experience of following processes and assessing material for appropriate disclosure
Working with confidential cases and documents, respecting the need for confidentiality at all times
Dealing professionally with customers and building good working relationships with officers and managers
Analysing, organising and presenting information to a high standard
Knowledge of data protection
Ability to interpret and apply legislation where necessary
Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF
Excellent attention to detail and ability to work with a high level of accuracy
Ability to organise own work, and multiple tasks at once
Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)

Desirable

Knowledge/experience of processing subject access requests
Experience of Directorate- wide or corporate working.
Experience working in the social care field
Appropriate experience in a local authority.
Knowledge of Data Protection rights, and how these apply in a local authority setting.

Qualifications

Essential