Location: South West London
Salary: £32,000 – £37,000 per annum, depending on experience
Hours: Monday – Thursday, 9:00am – 6:00pm | Friday, 9:00am – 5:30pm
Start Date: ASAP
Position: Full-time, Permanent
The Opportunity
Our client is a well-established, independent London estate agency with a long-standing reputation within the residential property market. With an extensive network of London offices and a strong focus on delivering a personal, professional service, they have built lasting relationships with landlords, tenants and property owners.
They are now looking for a highly organised and proactive Lettings Administrator & Personal Assistant to provide comprehensive administrative support to the lettings department and work closely with the Director.
Key Responsibilities
Lettings Administration:
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Arranging and coordinating gas safety and electrical safety certificates.
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Preparing and issuing tenancy agreements.
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Carrying out referencing for prospective tenants.
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Coordinating tenancy check-ins and check-outs.
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Arranging property photography and floor plans.
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Organising check-out appointments and liaising with relevant parties.
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Submitting and following up on insurance claims.
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Liaising with landlords and tenants to obtain the necessary documentation.
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Providing general administrative support to the lettings negotiators.
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Ensuring tenancy paperwork and compliance documentation are kept up to date.
Personal Assistant Duties:
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Providing day-to-day administrative support to the Director.
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Managing the Director's diary and coordinating appointments and meetings.
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Organising travel arrangements and meeting schedules.
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Corresponding with clients and handling communications on behalf of the Director.
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Assisting with complaints and ensuring matters are followed up appropriately.
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Managing expenses, petty cash and associated administration.
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Handling ad hoc administrative tasks as required.
Candidate Requirements
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A minimum of 1–2 years' experience in a Lettings Administrator, Lettings Coordinator or Tenancy Coordinator position.
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A good understanding of the lettings process, including tenancy agreements, referencing and compliance requirements.
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Excellent organisational and time-management skills, with the ability to prioritise a busy workload.
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Strong attention to detail and accuracy.
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Confident communication skills, with the ability to liaise professionally with landlords, tenants, clients and colleagues.
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A proactive, positive and can-do attitude.
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Comfortable working in a fast-paced environment where priorities can change throughout the day.
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Someone who enjoys supporting others, takes initiative and is always willing to get involved.
This is an excellent opportunity to join an established London estate agency in a varied role combining lettings administration and direct support to the Director