About the job
At Metro Supply Chain UK, we're big enough to offer exciting opportunities and long-term stability, but small enough for every individual to make a difference.
With approximately 300 colleagues across our sites in Suffolk, Norfolk, Bedford and Wales, we've built a reputation for delivering flexible warehousing and logistics solutions while maintaining the family-business values we were founded on.
JOB SUMMARY
We are looking for a Service Centre Administrator to join our team in Saxham!
This role is the first port of call for products arriving on site, responsible for organising and processing stock.
They will be receiving stock onto the Warehouse Management System, and raising queries where needed.
Excellent communication and organisational skills are essential in this role!
There is a physical element to this role - the lifting and moving of heavy items.
RESPONSIBILITIES:
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.
Unload delivery vehicles, ensuring that all products are booked using the appropriate system, and any discrepancies are raised as per service agreements.
Advising the Service Centre Supervisor of any products that have been booked in requiring further attention by a senior person.
To maintain a clean working area including IT equipment, to ensure a high level of Health and Safety is present.
To provide details on progress of repairs when requested by Customer Care.
To process Return to Stock (RTS) in accordance with the correct process.
To process bulk returns in accordance with the appropriate WMS.
To book in spares upon arrival into the appropriate WMS.
To pick and pack spare parts, based on the customers SLA.
To complete reworks as required.
To liaise with Customer Care and external customer contacts to identify and resolve queries regarding products the administrator is unable to book in.
Support the Service Centre Supervisor and other members of the management team as required.
Work at a timely pace to ensure that sufficient repairs are available for the engineering workshop.
Complete manual warehouse orientated tasks, including lifting potentially heavy items, in line with the department’s needs.
Learn other roles within the department and provide cover when required in line with current experience.
Work towards a FLT license, preferably Counterbalance, in line with the department’s needs.
Maintain customer delivery spreadsheets.
Develop and maintain good relationships with all internal customers and colleagues to benefit co-workers, the company, and the customer.
Develop and maintain good relationships with all external customers to benefit co-workers, the company, and the customer.
Work on own initiative within the deadline set by the customers’ requirements.
What we are looking for:
Experience working with customers, with a high level of customer service, is very important in this role.
While warehouse experience isn’t essential, we would be keen to hear from people who have experience in warehouses, or similar environments.
The role has physical elements and so the ability to lift heavy items in a repetitive manner is important.
Why Join Us:
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Work in an environment where safety is our first priority
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The opportunity to build a career with a growing company
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Company sponsored social events
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Community volunteering
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Death in Service
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Medical Cover
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BUPA Cashplan
We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team
