Sales Advisor
Permanent
Swindon
Salary - £25,000 OTE - £40,000
Week 1 – Weekend off
Week 2 – Whole weekend working with 2 days off in lieu
Week 3 – 1 day of the weekend with 1 day off in the week lieu
Week 4 – Whole weekend working with 2 days off in lieu
We are currently recruiting for a Sales Advisor to join our client based in Swindon.
Key Responsibilities:
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Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
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Build rapport quickly and recommend tailored cruise-and-tour holiday packages
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Present complex, high-value itineraries with confidence and expertise
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Create meaningful customer engagement, overcome objections, and close sales
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Offer alternative solutions when original itineraries do not align with client preferences
Meet or exceed KPIs related to:
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Conversion rates
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Gross margin delivery
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Data capture accuracy
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Enquiry handling performance
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Accurately calculate pricing and deliver timely, detailed quotations
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Complete booking administration with precision and compliance
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Collaborate within a high-energy sales team to drive collective performance
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Work cross-functionally to ensure a seamless and premium customer journey
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Adhere to call centre compliance standards, including ABTA regulations, and data protection policies
Skills & Experience:
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Sales experience required
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Preferably within a call centre environment
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Travel and/or Cruise sales experience would be desirable
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Strong computer literacy
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Working knowledge of Excel, Word, Outlook, and internet research tools
Critical Competencies:
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Highly motivated, goal-oriented sales professional with strong self-discipline
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Proven ability to achieve and exceed KPIs in a commission-based environment
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Strong commercial acumen, including understanding gross margin and profitability
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Skilled at building rapport and establishing trust quickly
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Adaptable communication style to deliver personalised service
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Organised and accountable, with a strong sense of ownership
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Resilient and energised by working in a fast-paced, target-driven environment
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Excellent listening, negotiation, and closing skills
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Flexible availability, including weekends and extended hours as required
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Exceptional attention to detail
Benefits:
28 days Annual holiday including bank holidays
Health care cover
Birthday leave
Contributory Pension scheme
Free Car Parking
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