Job Title: Hire & Sales Negotiator
Job Type: Permanent
Location: Rochester, Kent
Salary: £30,000
Hours: Monday to Friday, 08:00–17:30 (42.5hrs)
Start Date: ASAP
Are you an experienced sales professional with a background in the construction, plant hire or materials supply industry?
Do you have excellent customer service skills and enjoy building relationships, negotiating and identifying new business opportunities?
We are looking for an enthusiastic and motivated Hire & Sales Negotiator to join our client's team at their Medway depot.
With over 40 years of industry experience, our client has built a strong reputation for delivering quality products and excellent customer service. This is an exciting opportunity to join an established business where you can play an important role in supporting sales growth and maintaining strong customer relationships.
As a Hire & Sales Negotiator, you will be responsible for identifying hire and sales opportunities, managing customer enquiries and ensuring customer requirements are fully understood and met. You will play a key role in the sales process, from initial enquiry and quotation through to order processing, contract administration and after-sales support.
Main Responsibilities
Handle incoming enquiries from existing and prospective customers via telephone and email.
Provide customers with information and advice on the suitability of plant and equipment available for hire and sale.
Identify opportunities to generate additional hire and sales revenue.
Prepare and negotiate quotations, hire rates and sales prices.
Liaise with internal departments to obtain technical information and pricing for specialist products and non-standard enquiries.
Follow up quotations and proactively contact customers to maximise sales opportunities.
Process hire and sales orders, off-hires and customer account applications.
Maintain accurate customer, order and contract records using the company's computer systems.
Coordinate with relevant departments to ensure hire and sales orders are processed efficiently.
Arrange collections and process returned equipment, identifying any damage, loss or cleaning requirements.
Carry out customer follow-up calls to ensure satisfaction with deliveries, equipment and service.
Build and maintain strong customer relationships to encourage repeat business.
Investigate invoice queries and assist with resolving customer complaints.
Maintain accurate contract documentation and filing systems.
Liaise with the yard and operations teams when required to support plant checks and examinations.
Undertake any other duties reasonably required within the scope of the role.
Requirements:
Minimum of 1 year's sales experience within the construction, materials supply or plant hire industry.
Strong customer service skills and a customer-focused approach.
Excellent communication and negotiation skills, both verbal and written.
Strong organisational skills with the ability to manage multiple enquiries and priorities.
Confident using computer systems and handling administrative tasks.
Proactive, enthusiastic and commercially minded.
A good standard of general education.
Ability to work effectively as part of a team.
Benefits
Salary: £30,000
Discretionary bonus
Hours: Monday to Friday, 08:00–17:30 (42.5hrs)
Up to 25 days' annual leave plus public holidays.
Contributory pension scheme.
Life assurance.
Employee wellbeing package, including Employee Assistance Programme (EAP).
Eye tests and contribution towards prescription costs.
Annual flu vaccination.
Full PPE and workwear provided.
Full product and system training.
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
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