Our client are looking for a friendly, organised and enthusiastic person to join their team in Wellingborough as a Customer Service & Operations Assistant.
You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.
You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.
Your main responsibilities will include:
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Responding to customer enquiries by email and telephone
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Helping customers with product information, troubleshooting and general questions
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Managing warranty enquiries and claims from start to finish
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Arranging replacement products or parts where required
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Keeping accurate records of customer enquiries and warranty cases
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Learning their product range so you can confidently advise customers
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Assisting with stock management and monitoring inventory levels
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Helping coordinate incoming stock and deliveries
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Liaising with warehouses, suppliers and other members of the team
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Updating stock information and internal systems
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Supporting the wider team with general administration and day-to-day tasks
Person Specification:
You don’t need previous experience — we can teach you the role. What matters most is that you are:
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Friendly, confident and comfortable communicating with customers
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Reliable and willing to learn
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Organised with good attention to detail
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Comfortable using computers and learning new systems
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Able to write clear and professional emails
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Happy to ask questions and take responsibility for tasks
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Able to work as part of a small team
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Positive and keen to develop your skills
Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.
Hours: Monday to Friday 8:00am – 16:30pm
Salary: £25-27,000 per annum depending on age and experience
Benefits: 20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday
