Location: Lopenhead, Somerset
Salary: £28,000–£30,000 per annum, depending on experience
Hours: Monday to Friday, 9:00am – 5:00pm (40hrs)
Contract: Full-time, permanent
We are currently recruiting for an experienced Service Controller to join a busy and established service team based in Lopenhead, Somerset.
This is an excellent opportunity for an organised, proactive and customer-focused individual with experience coordinating field-based service engineers, ideally within the plant, material handling or a similar industry.
Key Responsibilities
Plan, schedule and coordinate the daily workloads of field service engineers, ensuring efficient use of their time.
Act as the primary point of contact for customers, handling incoming service calls, breakdown requests and general enquiries.
Arrange engineer attendance for urgent breakdowns, routine servicing and preventative maintenance.
Manage engineer diaries and allocate jobs according to priority, location and availability.
Liaise with engineers to monitor job progress and provide customers with regular updates on appointment times and work status.
Raise, process and manage service jobs, work orders and associated paperwork.
Monitor outstanding jobs and follow up to ensure work is completed within agreed timescales.
Coordinate parts requirements and chase outstanding orders where necessary.
Maintain accurate service records and update internal business systems.
Provide general administrative and operational support to the wider service team.What We're Looking For
We are looking for someone who is dependable, highly organised and takes pride in seeing tasks through to completion. You'll enjoy working in a busy environment, be comfortable managing competing priorities and have a positive, problem-solving approach.
The ideal candidate will have:
Previous experience as a Service Controller or Service Coordinator, supporting field-based engineers (essential).
Experience within the plant, material handling, engineering or a similar service-led industry.
Strong administration, organisation and coordination skills.
Excellent telephone manner and customer service skills.
Confidence communicating professionally with customers, engineers and internal departments.
The ability to manage multiple tasks, prioritise effectively and remain calm when plans change.
Good IT skills, including Microsoft Office and confidence using business systems.
Excellent attention to detail and accuracy.
A proactive approach, with the ability to take ownership of workloads and follow up on outstanding actions.
The ability to work collaboratively as part of a team while also being confident working independently.
What's on Offer?
Competitive salary of £28,000–£30,000, depending on experience.
Monday to Friday working hours, 9:00am – 5:00pm (40hrs)
Full-time, permanent position.
25 days annual leave plus bank holidays.
Holiday entitlement increasing to 28 days plus bank holidays from January 2027, and 30 days plus bank holidays from January 2028.
5% pension contribution.
Private medical cover following qualifying service.
On-the-job training and development opportunities.
A stable working environment within an established business.
Supportive team environment with opportunities to develop your career.
If you have previous experience coordinating field service engineers and are looking for your next opportunity within an established business, we'd love to hear from you.
If this sounds of interest, please contact Celi on (phone number removed) or apply today.
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