Floating Support Officer

CV-Library • Stoke-on-Trent, Staffordshire • 1h ago

Location: Stoke-on-Trent

Salary: £27,356.00

As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent. The role will provide support in offering resettlement and sustainment support throughout the city.

What you’ll do:

Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.
Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.
Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.
Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.
Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.

Who you are:

A good level of education including GCSE English and maths, or equivalent.
Demonstrable experience of working in a similar sector or transferable skills.
Experience of working with customers with complex needs.
Excellent communication skills.
Experience in completing forms and applications for benefits and grants.
Ability to work under pressure and manage multiple tasks and demands.
Full UK Driving Licence with own vehicle for work purposes – there may be occasions where customers will require to be transported in the vehicle
DBS check.