Customer Service & Internal Sales Coordinator
3–6 Month Contract | £12.71 per Hour | Bromborough
About the Role
We are looking for a confident, outgoing and customer-focused Customer Service & Internal Sales Coordinator to join our team at our Bromborough site.
This is a predominantly telephone-based role, with most of your day spent speaking directly with customers, handling enquiries, providing updates and building positive relationships.
You will be a key point of contact for customers, discussing repair progress, quotations, costs and delivery timescales, while ensuring a professional and helpful service at all times.
Working closely with our workshop and internal sales teams, you will help ensure customer enquiries are dealt with efficiently and information is accurate and up to date.
Key Responsibilities
Handle incoming customer calls and emails, providing a professional and helpful service.
Keep customers updated on repair progress, quotations, costs and delivery dates.
Proactively telephone customers to follow up outstanding quotations and orders.
Prepare and issue quotations based on workshop reports.
Process repair orders and confirm anticipated delivery dates.
Build positive customer relationships and take ownership of customer enquiries.
Maintain accurate customer records and correspondence within the CRM system.
Monitor outstanding purchase orders and provide status updates.
Prepare sales invoices for processing through SAP.
Resolve invoice queries and coordinate credit notes where required.
Record and escalate customer complaints and non-conformances.
Liaise with workshop colleagues to obtain information and provide timely customer updates.
Skills & Experience
Essential:
Previous experience in telephone-based customer service, internal sales or customer support.
Confident and professional telephone manner.
Excellent communication and customer service skills.
Ability to build rapport and develop positive customer relationships.
Good organisation, attention to detail and time management.
Confident using CRM systems and Microsoft Office.
Ability to manage multiple priorities and work to deadlines.
Desirable:
Experience within engineering, manufacturing or a service environment.
Experience using SAP or similar business systems.
Experience preparing quotations, processing orders and handling invoice queries.
What We Offer
A varied customer-facing role within an established engineering business.
A friendly and supportive team environment.
Opportunities to develop technical and product knowledge.
The Ideal Candidate
We are looking for someone who enjoys talking to people, is confident on the telephone and takes pride in delivering excellent customer service.
You will be approachable, organised and proactive, with a positive attitude and the ability to build strong customer relationships.
A great telephone manner and customer-focused attitude are what matter most
