Internal Account Manager
Location: Doncaster
Salary: £28,000 - £32,000 per annum
Are you a confident communicator who enjoys helping customers, solving problems and keeping things running smoothly? We're looking for an Internal Account Manager to join a friendly, supportive team where no two days are the same.
Consortium Professional Recruitment are delighted to be partnering with an established, market-leading business within the environmental services sector. This is a fantastic opportunity to combine customer relationship management with operational coordination, develop your commercial skills and contribute to a business supporting a more sustainable future.
The Opportunity:
As an Internal Account Manager, you'll play a key role in:
Handling customer enquiries by telephone and email, providing a responsive, professional and helpful service.
Coordinating skip deliveries, exchanges and collections, ensuring customer requirements are communicated and managed effectively.
Providing customers with regular updates, including estimated arrival times, service progress and any changes to scheduled collections or deliveries.
Processing customer orders, preparing quotations and maintaining accurate, up-to-date information on internal systems.
Resolving delivery problems, missed collections and operational issues, working proactively to find practical solutions.
Investigating additional charges, invoice queries and customer disputes, ensuring clear communication and timely resolution.
Liaising with internal departments and external suppliers to coordinate services and maintain a positive customer experience.
Managing and developing existing customer accounts, identifying opportunities to provide additional services and strengthen long-term relationships.
Supporting pricing, tenders and proposals while developing an understanding of commercial margins and customer requirements. Your work will directly contribute to customer satisfaction, efficient service delivery and sustainable business growth, helping customers access reliable environmental services.
About You:
We're looking for someone who can bring:
Strong communication skills, with the confidence to handle customer enquiries by telephone and email.
A customer-focused approach, with the ability to build positive relationships and resolve problems effectively.
Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and changing priorities.
Confidence using computer systems to process orders, update records and manage customer information accurately.
A proactive, solutions-focused mindset and the ability to remain calm when handling operational challenges.
A collaborative approach, working effectively with colleagues, suppliers and customers.
Commercial awareness, or an interest in developing knowledge of pricing, account management and business growth. Experience in customer service, account management, sales support, logistics coordination or a similar operational role would be beneficial. Experience within waste management, environmental services or transport would be advantageous but is not essential.
Above all, we're looking for someone who enjoys helping people, takes ownership of their work and is keen to learn and develop.
The Benefits and Package:
In return, you'll enjoy:
Salary: £28,000 - £32,000 per annum.
30 days' annual leave, including bank holidays, increasing to 33 days with length of service.
Attendance bonus scheme.
Health benefits scheme.
Life assurance.
Full training and a structured career progression plan.
Charity volunteering opportunities.
Free onsite parking.
Team social gatherings. You'll join a supportive business that values collaboration, personal development and creating an inclusive working environment where everyone has the opportunity to succeed.
How to Apply:
This exciting Internal Account Manager opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner with a Human First approach.
If you enjoy delivering excellent customer service, coordinating operational activities and building strong working relationships, we'd love to hear from you.
Please apply with your CV attached.
Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
