Are you at your best when you're speaking to customers?
We're looking for experienced Customer Service Advisors who are confident in handling a busy volume of telephone enquiries, can quickly get to the heart of a customer's issue and genuinely enjoy helping people.This is a fast-paced customer contact role where strong telephony skills are key. You'll be speaking to customers with a wide range of queries, some straightforward and others more sensitive or challenging, so you'll need to be a confident communicator who can listen, ask the right questions and provide clear and accurate information.
What you'll be doing
Handling a high volume of inbound customer calls
Acting as a first point of contact and aiming to resolve enquiries at the first opportunity
Listening carefully to understand each customer's circumstances and provide the right advice
Managing challenging or sensitive conversations calmly and professionally
Taking ownership of enquiries through to resolution
Accurately updating customer records and case management systems
Processing payments and discussing payment arrangements where required
Dealing with enquiries relating to repairs, accounts, complaints and other customer services
Working closely with internal teams when an enquiry needs further support
Delivering a consistently high standard of customer serviceWhat we're looking for
You don't need to be a housing expert. What matters most is that you have strong telephone-based customer service experience and are comfortable working in a structured, busy environment.Ideally, you'll have:
At least 12 months' experience within a customer service or contact centre environment
Strong telephone customer service skills
Confidence dealing with difficult or challenging conversations
The ability to remain calm, professional and empathetic under pressure
Good questioning, listening and problem-solving skills
Strong IT skills and experience accurately updating customer information on systems
The ability to follow policies and procedures while still giving customers a human, helpful service
A proactive attitude and a genuine desire to resolve customer queriesHours and shifts
This is a 37-hour working week, with shifts operating between 8am and 8pm.Your rota could include:
Early: 8am or 9am starts
Mixed: 8am, 9am or 10:30am startsPlease note: this role is fully office-based with no home working available.
What's on offer?
Salary: £28,790
Hourly rate: £14.92
37 hours per week
Full-time opportunity until February 2027
A varied customer service role where no two conversations are quite the sameIf you're an experienced Customer Service Advisor who enjoys speaking to people, solving problems and delivering great service over the phone, we'd love to hear from you.
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