Job Title: Performance Analyst
Rate: £650 - £710 per day inside ir35
Location: Remote
Contract: 6 months+
We are seeking an experienced Performance Analyst to establish and embed a performance measurement capability for the Martyn's Law digital service. The service will enable organisations and individuals to understand whether Martyn's Law applies to them, submit required notifications and interact with regulatory processes.
The Performance Analyst will work across product, user research, service design, engineering and SIA operational teams to define meaningful measures of service performance, establish analytics capabilities and turn data into actionable insights.
The role is not simply about producing dashboards or reporting usage statistics. It is about helping multidisciplinary teams understand whether the service is meeting user needs, identify barriers to successful completion and continuously improve the service based on evidence.
Key responsibilities
Performance framework and measurement
Digital analytics and instrumentation
Operational performance and end-to-end insight
Analysis, reporting and continuous improvement
Essential experience
Understanding of privacy and responsible analytics practices.
Experience working with product managers, user researchers, service designers and engineers.
Ability to communicate findings clearly to both technical and non-technical audiences.
Experience with event tracking, funnel analysis, journey analytics and data quality assurance.
Practical experience with digital analytics tools such as Google Analytics 4 and reporting or visualisation platforms.
Experience defining performance frameworks, KPIs and outcome measures.
Strong analytical skills, including the ability to interpret complex quantitative and qualitative evidence.
Experience working as a Performance Analyst within agile digital service delivery.
Embed performance analysis into sprint reviews, product prioritisation and continuous improvement activities.
Provide evidence to support service assessments, beta progression and operational readiness decisions.
Work with product managers to develop hypotheses, identify improvement opportunities and measure the impact of changes.
Analyse trends and investigate causes of poor performance or unexpected user behaviour.
Develop accessible, actionable dashboards and performance reports for delivery teams and senior stakeholders.
Identify patterns and opportunities for service improvement.
Combine quantitative analysis with user research, service design findings and operational feedback.
Develop approaches to understanding the relationship between user behaviour and operational outcomes.
Identify opportunities to measure notification processing, case progression, rework, exceptions and operational demand.
Collaborate with SIA operational teams to understand performance across the digital and non-digital service.
Work with technical and data architecture colleagues to identify appropriate sources of operational performance information.
Ensure analytics implementation considers privacy, consent, data minimisation and accessibility requirements.
Measure user journeys, progression, abandonment, errors and points of friction.
Work with developers to implement and validate appropriate event tracking, including Google Analytics where applicable.
Define analytics requirements for the eligibility checker and notification journeys.
Work with product managers and SIA stakeholders to ensure measures support meaningful decisions rather than reporting for its own sake.
Define measurement approaches appropriate to private beta, public beta and live service.
Establish performance baselines and approaches for monitoring change over time.
Define appropriate KPIs covering service adoption, completion, accessibility, user satisfaction, efficiency and service effectiveness.
Develop a service performance framework aligned with user needs, service outcomes and operational objectives.
Desirable experience
UK government digital services, GDS Service Standard assessments, Power BI, SQL, Microsoft Dynamics reporting, public beta measurement and analysis of services combining digital transactions with operational casework.
Government capability framework alignment
The current Government Digital and Data Performance Analyst framework describes a senior performance analyst as someone who proactively uses analysis to improve services, works with complex evidence, supports others in analytical capability and takes responsibility for the quality of analysis.
For this role, candidates will be assessed against the following:
Expected proficiency
Capability
Analysis and insight
Communicating analysis and insight
Practitioner
Performance measurement and KPI development
Independent senior practitioner
Quality assurance of data and analysis
Independent senior practitioner
Analytics implementation and interpretation
Strong practical experience
Multidisciplinary collaboration
The first two proficiency levels reflect the published framework. The remaining descriptions are programme-specific selection expectations rather than formal framework level quotations.
Within the first four to six weeks, the successful candidate should have established:
Success measure: The programme can demonstrate how the service is performing, understand where users experience difficulty and make evidence-led decisions about readiness, improvement and scaling.
A regular process for feeding insight into product decisions and service improvement.
A prioritised set of questions that performance analysis should help answer during private beta.
An initial dashboard covering meaningful user and service performance measures.
Agreed analytics requirements and validated instrumentation for available journeys.
An initial performance measurement framework for the eligibility checker and notification journeys
