Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation.
Key Duties & Responsibilities:
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Managing and processing helpdesk phone calls and emails
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Liaising with clients, customers and contract support teams
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Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
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Uploading documents, job numbers, service hours, and contact details
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Supporting the operation to ensure that value for money is being secured from sub-contractors
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Providing effective administrative support to the wider business as and when required
Skills & Experience Required:
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Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
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Strong attention to detail and problem-solving abilities
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Effective communication and interpersonal skills, both verbal and written
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Excellent organisational and multitasking abilities
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Ability to work well under pressure and meet deadlines
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Excellent IT skills, including the use of Microsoft packages
