Sales Coordinator
Fareham | £30 - 32K
Role overview
We are recruiting for a Sales Coordinator to join a busy and growing team. This role will be responsible for managing incoming customer enquiries, preparing quotations, and ensuring clients receive a professional and efficient service throughout the sales process.
The successful candidate will be highly organised, customer-focused and commercially aware, with the confidence to identify opportunities and proactively re-engage lapsed clients when appropriate.
Key Responsibilities
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Manage incoming customer enquiries via phone, email and online channels.
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Prepare and issue accurate quotations in a timely manner.
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Follow up quotations to maximise conversion opportunities.
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Build and maintain strong relationships with new and existing customers.
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Proactively contact lapsed clients to re-establish relationships and generate sales opportunities.
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Update and maintain customer records within the CRM system.
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Liaise with internal teams to ensure customer requirements are met.
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Provide administrative support to the sales function.
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Monitor and manage sales enquiries from initial contact through to order placement.
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Support business development and customer retention activities.
Person Specification
Essential:
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Previous experience in a sales support, sales coordination, customer service or internal sales role.
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Confident communicator with a professional telephone manner.
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Comfortable making outbound calls to existing and lapsed customers.
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Strong customer service and relationship-building skills.
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Excellent organisational and administrative ability.
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Good attention to detail and accuracy when preparing quotations.
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Competent with Microsoft Office and CRM systems.
Desirable:
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Experience producing quotations or estimates.
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Experience working in a fast-paced commercial environment.
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Previous account management or customer retention experience.
Key Attributes
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Positive and proactive approach.
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Commercially minded with a natural ability to identify opportunities.
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Confident speaking with customers at all levels.
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Well organised and able to prioritise workload effectively.
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Team player with a willingness to support wider business objectives.
This role would suit someone who enjoys building customer relationships, managing enquiries and quotations, and taking a hands-on approach to converting opportunities into sales
