Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role
We are looking for a highly organised and customer-focused Customer Service Executive to join our fast-paced packaging manufacturing business. Situated just off Junction 29A of the M1, this is an excellent opportunity for someone with B2B customer service experience, who thrives in an FMCG environment and enjoys building strong customer relationships.
As the key point of contact for your own key customers, you will play a vital role in ensuring orders are delivered on time and in full, customer expectations are exceeded, and any issues are resolved quickly and professionally.
What you’ll do
Manage customer accounts and act as the primary contact for day-to-day enquiries
Build and maintain strong relationships with customers, developing a thorough understanding of their requirements
Process customer orders accurately and efficiently through the business systems
Liaise closely with Production, Planning, Transport and Warehouse teams to ensure customer demands are met
Balance stock levels, production schedules and transport availability to achieve the best outcomes for both customers and the business, in line with targets and SLAs
Proactively communicate order progress, potential delays and solutions to customers
Respond to and manage customer queries, complaints and issues through to successful resolution
Monitor customer forecasts and stock requirements to ensure continuity of supply
Maintain accurate customer records and ensure all administration is completed to a high standard
Support continuous improvement initiatives to enhance customer service performance
What you’ll bring
Previous experience in a B2B Customer Service, Customer Services Administrator or Account Coordinator role
Experience working within a manufacturing, packaging, FMCG or food production environment would be highly advantageous
Excellent communication and relationship-building skills
Strong problem-solving ability with a proactive, customer-first approach
Comfortable managing multiple priorities and working at pace in a demanding environment
Able to confidently coordinate between customers, production planning, stock control and transport functions
Highly organised with strong attention to detail
Competent user of Microsoft Office, particularly Excel, and ERP/order processing systems
Resilient, adaptable and able to remain calm under pressure
Why this role?
If you enjoy building relationships, solving problems and delivering exceptional customer service in a fast-moving FMCG environment, we'd love to hear from you.
What We Offer
Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme
Ongoing training and development opportunities
24/7 confidential support for you and your family
Flexible working options and family-friendly policies
Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)
Ready to make an impact? Apply today and help us build a sustainable future together.
Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We practice equality of opportunity in employment and select the best person for the job
