We are currently seeking an organised and customer-focused Repairs Scheduler/ Property Administrator to join a busy property maintenance team. The successful candidate will be responsible for coordinating and scheduling repair appointments, booking tradespeople to attend properties and ensuring repairs are completed efficiently and within agreed timescales.
This is an excellent opportunity for someone with strong administration and communication skills who enjoys working in a fast-paced environment and delivering excellent levels of customer service.
Key Responsibilities
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Schedule and coordinate repair appointments, allocating jobs to tradespeople and contractors.
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Liaise with tenants and residents to arrange convenient appointments and provide updates on repair works.
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Manage incoming repair requests and ensure jobs are accurately logged onto the repairs management system.
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Monitor outstanding repairs and follow up on jobs to ensure they are completed within agreed timescales.
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Communicate effectively with tradespeople, contractors and internal teams to coordinate workloads.
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Respond to customer enquiries professionally, providing excellent levels of customer care.
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Maintain accurate records and update the repairs software with job progress and relevant information.
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Assist in resolving scheduling issues and responding to changes in priorities.
About You
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Previous experience in a scheduling, repairs administration or coordination role would be advantageous but not essential.
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Excellent communication and customer service skills.
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Good organisational skills with the ability to manage competing priorities.
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Confident using IT systems and databases, with the ability to accurately record information.
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A proactive approach with good attention to detail.
Excellent working conditions on offer with this role and the opportunity to join a friendly team
