Your new company
You will be joining a busy local authority Environmental Health service, supporting the delivery of public protection and regulatory services. The team covers a varied workload including food safety, licensing, health and safety, pest control and customer enquiries.
Your new role
As an Environmental Health Technical Support Officer, you will provide administrative and technical support to Environmental Health Practitioners and the wider team. You will act as a key point of contact for customers and help ensure service requests, licensing applications and regulatory records are handled accurately and efficiently.
Key responsibilities will include:
Handling customer enquiries by telephone, email and face-to-face
Logging and allocating Environmental Health service requests
Supporting food hygiene visits, consultations and health and safety reports
Processing premises, personal, temporary event and other licensing applications
Liaising with Licensing Officers, applicants and agents
Maintaining accurate records using UNIform and other IT systems
Assisting with inspections and investigating complaints where required
Coordinating responses to complaints and Freedom of Information requests
Supporting the Pest Control Service with bookings, payments and customer enquiries
Preparing weekly updates and maintaining accurate records
What you'll need to succeed
Previous experience within Environmental Health support, licensing or a similar regulatory environment
A basic relevant qualification, such as a CIEH food hygiene certificate or equivalent
Experience dealing with customers across different contact methods
Strong administration and organisational skills
Good attention to detail and ability to handle information accurately
Confident using IT systems to record and manage customer information
Ability to work independently and use your own initiative
A calm, positive and professional approach when working under pressure
Experience of licensing administration would be beneficial
Previous experience using UNIform would be advantageous
What you'll get in return
Opportunity to work within a varied Environmental Health service
Exposure to licensing, food safety, pest control and regulatory work
Opportunity to develop your Environmental Health knowledge and experience
Career-grade position with scope to progress from Grade F to Grade G
Support and training to develop within the role
Experience working within a local authority environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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