Our client, a franchise-approved commercial vehicle dealer group, is seeking an experienced Vehicle Service Advisor to join its busy Westbury dealership. This Vehicle Service Advisor role offers an excellent opportunity to develop your career within a multi-award-winning business recognised as a Great Place to Work.
Benefits:
Starting salary of £29,000 per annum.
Performance-related bonus, providing on-target earnings of £32,600.
23 days’ annual leave plus eight bank holidays.
Workplace pension scheme.
Technical training and career development opportunities.
Access to hundreds of high street, retailer, recreational and salary-sacrifice discounts.
Staff wellness programme and enhanced maternity and paternity pay.
Inter-company awards and long-service recognition.
Alternating Monday to Friday shifts of 7:00am–4:15pm and 8:45am–6:00pm.
One in four Saturdays, 7:00am–12:00pm.Duties:
As a Vehicle Service Advisor, you will deliver a high standard of customer service and ensure customer satisfaction.
Manage workshop loading, book vehicles in efficiently and ensure appointments align with customer requirements and workshop capacity.
Keep customers proactively informed about vehicle progress.
Identify customer requirements and provide accurate, fully inclusive costings where possible.
Produce accurate job cards, invoices, estimates and associated documentation.
Explain completed work clearly and identify appropriate additional sales opportunities.
Prepare warranty job cards in accordance with manufacturer policies and procedures.
Accurately record retail, warranty, internal and non-chargeable repairs.
Liaise with the Parts Department to confirm parts availability.
The Vehicle Service Advisor will report to the Service Manager and work collaboratively within a friendly team.Requirements:
Recent or current experience as a Vehicle Service Advisor or in a similar automotive role is essential.
Excellent communication and customer service skills.
Strong organisational ability and good IT literacy.
Experience with Kerridge or Keyloop would be advantageous.
Knowledge of commercial vehicles and warranty procedures would be beneficial but is not essential.
The successful Vehicle Service Advisor must hold a UK driving licence with minimal points.Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Westbury and Wiltshire, today to discover more about this fantastic Service Advisor opportunity.
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