Transport & Customer Service Co-ordinator, Leicester
Salary: Up to £29,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Job Type: Full-time, Permanent
The Opportunity
An opportunity has arisen for a Transport & Customer Service Coordinator to join a busy and growing logistics business.
This is a fantastic opportunity for someone who enjoys a varied working day, thrives in a fast-paced environment and has strong customer service and administration skills.
The role combines customer communication, transport coordination and general administration, supporting the movement of parcels from collection through to delivery.
You'll be speaking with business customers arranging parcel collections, as well as customers awaiting deliveries, helping with enquiries, providing updates and resolving issues along the way.
No two days will be the same! You'll need to be organised, confident on the telephone and comfortable juggling several tasks at once.
There will also be an element of transport scheduling and planning, but full experience in this area isn't essential. We're looking for someone with the right attitude, strong communication skills and a willingness to learn.
Key Responsibilities
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Handle incoming customer enquiries by telephone and email.
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Communicate with business customers regarding parcel collections and transport arrangements.
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Provide updates to customers awaiting deliveries, answering questions and resolving issues.
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Assist with scheduling collections, deliveries and daily transport movements.
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Liaise with drivers and the wider transport team to coordinate daily activities.
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Monitor collections and deliveries, following up on delays or outstanding enquiries.
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Update internal systems and maintain accurate customer and delivery records.
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Support the transport team with general administration and planning activities.
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Respond quickly to changing priorities and unexpected operational issues.
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Work closely with colleagues to ensure customers receive a reliable and professional service.
What We're Looking For
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Previous experience in customer service, administration, logistics or transport coordination.
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Confident telephone manner and strong customer communication skills.
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Ability to work in a busy, fast-paced environment.
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Strong organisational skills and the ability to manage multiple tasks.
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Good IT skills and confidence learning new systems.
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A proactive approach to solving problems and dealing with customer enquiries.
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Excellent attention to detail.
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A flexible, adaptable attitude and willingness to learn.
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Someone who enjoys working as part of a team but can also use their own initiative.
Previous transport or logistics experience would be beneficial, but isn't essential. Candidates with a strong background in customer service or administration who are keen to develop their skills within logistics are encouraged to apply.
The Ideal Candidate
We're looking for someone who enjoys being busy, likes dealing with people and can keep calm when things don't quite go to plan.
You'll be comfortable speaking with different types of customers throughout the day, whether that's arranging a collection, chasing a delivery or helping someone who needs an update on their parcel.
You'll need to be quick-thinking, organised and happy to get involved in different tasks as the day develops.
This is very much a learn-as-you-go opportunity, so attitude, enthusiasm and a willingness to take on new responsibilities are just as important as previous experience.
What's on Offer?
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Salary up to £29,000 per annum
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Monday to Friday, 9:00am – 5:00pm
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No weekend working as part of the standard shift pattern
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A varied role combining customer service, administration and transport coordination
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Opportunity to learn transport scheduling and planning
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Supportive team environment
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Opportunity to develop experience within the logistics industry
Apply Today
If you're an experienced Customer Service Advisor, Transport Administrator, Logistics Administrator or Customer Service Coordinator looking for a varied new opportunity, we'd love to hear from you
