Polish & English Speaking Customer Service Administrator, Bellshill, £13.00 per hour (PAYE)
Hours: Monday to Friday, 9:00am–3:00pm
Benefits
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£13.00 per hour, plus holiday pay.
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Monday-to-Friday working pattern with weekends free.
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Workplace pension following successful completion of probation.
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Friendly and supportive team environment.
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Varied role offering opportunities to develop customer service and administrative skills.
Responsibilities
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Handle inbound and outbound customer calls in Polish and English.
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Process stationery orders for Polish-speaking customers using an internal database.
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Arrange collections and deliveries of PDQ/card payment machines for English-speaking customers.
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Deliver excellent customer service across various projects and campaigns.
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Maintain accurate customer records and order information.
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Complete general administrative duties and support additional projects as required.
Requirements
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Fluent spoken and written Polish and English.
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Previous customer service or call centre experience preferred, ideally one year.
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Strong communication and interpersonal skills.
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Good organisational skills and excellent attention to detail.
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Competent in Microsoft Excel and Word.
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Ability to adapt to different projects and customer needs.
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Positive attitude and ability to work effectively within a small team.
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Administrative experience is advantageous but not essential
