We are seeking an experienced Housing Officer to join a housing team in Plymouth on an initial 8-week temporary contract, providing essential cover across a patch of bungalows for older residents.
This is an excellent opportunity for a confident housing professional with strong tenancy management experience to make an immediate impact, delivering a responsive, customer-focused housing service while helping to maintain safe, well-managed neighbourhoods.
Key Responsibilities
Manage a designated patch of properties, overseeing day-to-day tenancy management activities.
Respond to tenancy-related enquiries, concerns and complaints, ensuring timely and effective resolutions.
Identify, investigate and address tenancy breaches, anti-social behaviour and other estate management issues.
Undertake estate inspections and property visits, identifying concerns and coordinating appropriate follow-up action.
Work collaboratively with internal teams, external agencies and relevant partners to resolve housing management matters.
Engage positively with residents, ensuring their views and concerns are heard and taken into account.
Maintain accurate records, case notes and housing management documentation.
Monitor tenancy issues and take appropriate action in line with organisational policies, procedures and relevant legislation.
Support the delivery of a safe, well-maintained and customer-focused neighbourhood for older residents.
To be successful in this role, you will have:
Previous experience working as a Housing Officer or in a similar tenancy management role.
A strong understanding of tenancy management procedures and relevant housing legislation.
Experience managing tenancy issues, complaints, anti-social behaviour and resident concerns.
The ability to manage a caseload effectively, prioritise competing demands and work independently.
Excellent communication and interpersonal skills, with a professional and customer-focused approach.
Strong organisational skills and the ability to maintain accurate, timely records.
Confidence undertaking estate visits, engaging with residents and working collaboratively with colleagues and external partners.
A proactive, practical approach to resolving problems and achieving positive outcomes.
What's on Offer?
£31 per hour Umbrella – a competitive hourly rate.
Paid mileage for eligible work-related travel.
Hybrid working – just 1 day per week in the office, with the remainder of the week offering flexibility for home working and estate visits, subject to service requirements.
Flexible working arrangements to support a balance between office-based duties, home working and resident-facing responsibilities.
Initial 8-week contract, with the potential for extension depending on service requirements.
Full-time hours within an established housing team.
An opportunity to make an immediate contribution to a local housing service and support older residents in their homes.
A varied, hands-on role where your housing management experience can make a genuine difference to residents and the wider community.
If you are an experienced Housing Officer with strong tenancy management skills and are available to start at short notice, apply now or contact Olivia at (url removed) for more information
