We're recruiting for an Income Officer to join a Housing Association in Manchester!
We're looking for an experienced Income Officer to join a Housing Association on an initial contract, with potential opportunities for extension or a permanent position.
🔹 1 x Income Officer
Responsibilities include:
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Managing rent accounts and monitoring rent arrears.
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Contacting tenants to discuss outstanding balances and agree repayment plans.
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Taking proactive steps to prevent and reduce rent arrears.
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Supporting tenants experiencing financial difficulties and helping them access relevant support.
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Negotiating affordable repayment arrangements and monitoring progress.
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Working closely with housing management and tenancy sustainment teams.
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Maintaining accurate records and ensuring cases are managed effectively.
Essential experience: Previous experience in income management, rent arrears recovery or housing-related services is essential. We're looking for someone with excellent communication and negotiation skills who can manage a caseload effectively, handle sensitive situations confidently and support vulnerable tenants.
đź“Ť Location & Contract Details
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Location: Manchester
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Role: Income Officer
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Contract: Interim contract, with potential extension or temp-to-perm opportunities
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Working pattern: Monday–Friday
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Workplace: Remote / home-based, One day a month office preference.
We're looking for a proactive, resilient and compassionate housing professional who can balance effective income recovery with a customer-focused approach, helping tenants sustain their tenancies while supporting the Housing Association to minimise rent arrears.
đź“© Interested? Get in touch to find out more and apply
