Business Analyst - Trade Surveillance Remediation, Markets Platform
London 25 Gresham Street - hybrid 2 days per week.
6 month contract
Inside ir35
Role Purpose
The Customer Journey Manager supports the end-to-end design, alignment and improvement of Trade Surveillance journeys across the Markets Platform. The role translates regulatory obligations, risk remediation and business growth requirements into prioritised, deliverable change, ensuring surveillance impacts, dependencies and risks are identified early.
Working across Product, Engineering, Data and COO Surveillance, the CJM connects business requirements with technology delivery to support effective surveillance coverage, regulatory commitments and strategic priorities.
Key Accountabilities
End-to-End Journey Management
Own and maintain the end-to-end Trade Surveillance journey, spanning trading activity, product coverage, data ingestion and quality, alert generation, tuning and investigation outcomes.
Maintain journey maps, process flows and requirements that link business intent to technical implementation.
Identify capability gaps, process inefficiencies, data issues and potential surveillance risks, supporting appropriate remediation.
Cross-Platform Integration and Change
Support alignment across Trading Hub, Surveillance and data platforms, including ODP/FDP where applicable.
Identify dependencies, integration points and sequencing risks, ensuring surveillance requirements are considered early in platform and product change.
Support surveillance readiness for new products, venues, asset classes and trading strategies through onboarding and approval processes.
Prioritisation and Delivery Alignment
Support integrated planning across regulatory commitments, risk remediation and business growth demand.
Partner with Product Owners to shape backlogs, define acceptance criteria and sequence work according to risk, priority, dependencies and delivery capacity.
Track progress, highlight delivery constraints and escalate risks or gaps through established governance, providing clear, outcome-focused updates.
Stakeholder Collaboration and Continuous Improvement
Work across business, technology, data and surveillance teams to clarify requirements, resolve ambiguity and align delivery outcomes.
Use evidence and analysis to identify improvement opportunities, assess proposals and support informed decisions.
Maintain clear documentation and communicate complex issues effectively to technical, business and governance audiences.
Skills and Experience
Essential
Experience in Trade Surveillance, market abuse controls or related regulatory change and remediation.
Understanding of Markets products, trade lifecycles and regulated financial services environments.
Experience working across business, technology and data teams.
Ability to analyse end-to-end journeys, identify dependencies and translate requirements into clear delivery artefacts.
Strong analytical, organisational and stakeholder communication skills.
Desirable
Exposure to Trading Hub, surveillance platform change or Markets technology transformation.
Understanding of data lineage, ingestion, data quality or analytical platforms.
Experience supporting remediation programmes, regulatory commitments or agile delivery.
We welcome candidates with relevant transferable experience gained through different career paths.
Success Measures
Surveillance requirements embedded early in product and platform change.
Clear visibility and proactive management of cross-platform dependencies and risks.
Transparent prioritisation aligned to regulatory commitments, risk and business demand.
Improved delivery alignment through clear requirements, acceptance criteria and ownership.
Surveillance readiness and coverage gaps identified early, reducing avoidable rework and late regulatory surprises.
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
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