Whats In It For You
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Supportive team environment
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Opportunity to develop customer service and claims handling skills
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Exposure to a fast-paced, dynamic working environment
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Chance to make a real difference to customer satisfaction
Must Have's
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Experience in customer service within hospitality and/or an office, and/or claims handling
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Excellent communication skills
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Organised and proactive approach
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Attention to detail
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Ability to juggle multiple tasks
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Experience with CRM systems (Salesforce, Instanda, Xero advantageous)
Nice to Have's
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Knowledge of FCA, PRA, regulatory standards
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Experience in insurance or financial services
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Familiarity with health and safety procedures
What Will You Be Doing
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Providing exceptional customer service via email, phone, WhatsApp
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Handling FNOL claims efficiently, liaising with internal and external stakeholders
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Updating client documentation and internal records accurately
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Staying informed about product developments and market trends
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Resolving complaints and managing difficult clients professionally
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Supporting operational improvements within the team
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Keeping your line manager updated on your progress and objectives
Helpful Extras
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Opportunities for ongoing professional development
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Inclusive and diverse workplace culture
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Potential for career progression within the company
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Regular feedback and performance reviews
Interested? Send your CV to i2i Recruitment today!
Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion
