Role: CRM Application Support Analyst
Location: Kenilworth (Hybrid – 2/3 Days On-Site Weekly)
Salary: £30,000 – £35,000
Contract: Permanent
Network IT are working with a well-established organisation to recruit a CRM Application Support Analyst to join their Information Services team.
This is an excellent opportunity for someone with 1-2 years' experience supporting a CRM platform who is looking to build a long-term career within the Microsoft Dynamics 365 ecosystem. The role offers significant opportunities for learning and development to become a Dynamics 365 Developer.
You will support a business-critical Microsoft Dynamics 365 environment, helping users, troubleshooting issues, assisting with system enhancements, and gaining exposure to configuration, Power Platform, reporting, and development activities.
Role Overview
As a CRM Application Support Analyst, you will provide day-to-day support for the organisation's CRM and business systems, ensuring users receive an effective and reliable service.
Working closely with senior systems specialists and developers, you will investigate issues, support system administration activities, assist with testing and releases, and contribute to ongoing improvements across the Dynamics 365 platform.
This role is ideal for someone with a strong technical aptitude, excellent problem-solving skills, and a genuine desire to learn. Whilst previous Microsoft Dynamics 365 experience is highly desirable, candidates with experience supporting other CRM platforms who are keen to develop within the D365 ecosystem will also be considered.
Key Responsibilities
Provide application support for the organisation's CRM platform and associated business systems
Investigate, troubleshoot, and resolve system issues and user queries
Support the administration and configuration of Microsoft Dynamics 365
Assist with system enhancements, upgrades, testing, and release activities
Work with users to understand issues and gather system requirements
Support reporting, dashboard, and data management activities
Create and maintain system documentation, user guides, and knowledge base articles
Liaise with third-party suppliers and internal stakeholders where required
Support user acceptance testing (UAT) and quality assurance processes
Contribute to the ongoing improvement and optimisation of CRM processes and functionality
Essential Skills & Experience
1-2 years' experience supporting a CRM, ERP, or business application
Experience troubleshooting and resolving system or application issues
Strong customer service and stakeholder engagement skills
Excellent communication and problem-solving abilities
Strong attention to detail and willingness to learn new technologies
Experience working with Microsoft Office applications
Ability to manage multiple priorities and work effectively both independently and as part of a team
Strong analytical mindset with an interest in business systems and technology
Highly Desirable Skills & Experience
Experience supporting Microsoft Dynamics 365
Experience with the Microsoft Power Platform
Exposure to Power BI or reporting tools
Experience supporting CRM users within a business environment
Understanding of system configuration, testing, and change management processes
Knowledge of SQL, reporting, or business intelligence tools
Relevant Microsoft certifications or training
