Repairs Advisor Contact Centre

CV-Library • Stevenage, Hertfordshire • 2h ago

We are looking for an experienced Repairs Advisor / Inbound Call Handler to join our busy Customer Support Centre in Hertford.

Working within social housing reactive repairs, this is a varied, rewarding, and fast-paced role where delivering excellent customer service is at the heart of everything we do. Our people are committed to providing the very best service to tenants and clients, and in return we offer a supportive working environment and opportunities for career progression.

Previous contact centre or call centre experience is essential. Knowledge of property maintenance, repairs, or home DIY would be highly advantageous.

Working Hours

Monday to Friday, 8:00am to 5:00pm

The Role

This is a full-time office-based role located in Hertford. Applicants must hold a full driving licence and be able to attend our Head Office in Houghton Regis when required for training, meetings, and other business needs.

Key Responsibilities

Taking inbound calls from tenants and clients, including housing associations and local authorities
Logging repair requests accurately on our housing management system
Diagnosing repair issues through effective questioning
Booking appointments for maintenance and repair works
Delivering an efficient and professional customer experience
Managing a high volume of calls in a busy environment

Essential Skills & Experience

Minimum 1 year's experience in a customer service, contact centre, or call handling role
Excellent communication and listening skills
Strong telephone manner and administration skills
Ability to multitask and work under pressure in a fast-paced environment
Confident using computer systems and entering accurate information
Full driving licence
Property maintenance, repairs, or home DIY knowledge is desirable