Customer Service Executive

CV-Library • Bracknell, Berkshire • 3h ago

Customer Service Executive Location: Bracknell (hybrid working available after 4-6 weeks of training) Pay Rate: £15.00 per hour Hours: 37 hours per week, Monday to Friday Working Pattern: Rotating shifts between 8:30am and 5pm, with one Thursday evening shift until 7:00pm approximately every six weeks. Time off in lieu will be provided. Contract: 12-week temporary assignment, with the potential to secure a permanent position. Key Responsibilities As a Customer Service Executive, your responsibilities will include:

Handling inbound and outbound customer calls, providing prompt, professional and empathetic support. Responding to customer enquiries through email, live chat and social media platforms, including Facebook, Twitter and Trustpilot. Taking ownership of customer queries and ensuring they are resolved accurately and efficiently. Liaising with internal departments and third-party partners to follow up on requests and escalate issues where necessary. Maintaining accurate customer records, managing legal documentation and updating information within the internal CRM system. Providing general administrative support to help ensure the smooth running of the department. Delivering consistently high standards of customer service while maintaining a positive, professional and helpful approach. About You The ideal candidate will have:

Previous experience in customer service, call handling or a contact centre environment. Strong verbal and written communication skills, with the confidence to communicate professionally across different channels. Excellent customer service skills and the ability to handle enquiries with patience and empathy. Good administrative and IT skills, including experience using Microsoft Office. A proactive approach to problem-solving, with the ability to manage competing priorities. The ability to work effectively as part of a supportive team. Availability to start on the advertised date and commit to the initial 4-6 weeks of office-based training. Interested in taking the next step in your customer service career? Submit your CV to be considered for this opportunity!