Payouts Administrator
Chester (hybrid working)
£36,000 to £42,000 plus bonus and benefits
Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central Chester they are looking to recruit an Operations Executive / Payouts Administrator to join their growing team.
The successful Operations Executive will be responsible for providing administrative support of live agreements and general administrative Customer Services and In-life Operations duties.
You will also be responsible for administrative support for broker management process including on boarding and regular reviews.
The successful Operations Executive will;
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Provide all customers with a welcome pack following the on boarding process.
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Ensure all AF contracts are scanned.
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Provide administrative support within the Customer Services team including calculating settlement figures, dealing with customer enquiries and updating customer details.
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To perform bank reconciliations and post receipts correctly to the appropriate agreement.
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To ensure that all end of lease activity is performed accurately.
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Ensure all Key controls are adhered to including working within the current signature list, clear desk policy, completing compliance training within deadlines. Logging customer complaints.
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Challenge relevance of established business practices and display a solutions focused attitude to all problems faced.
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Ensure all welcome packs are completed and mailed within 2 weeks hours of receipt of activation of agreement.
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General file maintenance and updating Banks accounting system and information databases to enable the production of good quality management information and reporting.
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Assisting the operations team with any administrative support as required.
In the first instance please send your CV in confidence
