2nd Line Helpdesk and Infrastructure Support
Melksham
Full-time, Permanent
£45,000 per annum
Do you have experience in 2nd-line IT support with a strong understanding of IT infrastructure? Would you like to work in a varied, hands-on role supporting users, troubleshooting technical issues and maintaining core IT systems? If the answer is YES, this could be the role for you.
This is an excellent opportunity for an experienced IT professional to join a team in a varied role combining 2nd-line service desk support with infrastructure administration. You will take ownership of incidents and service requests while ensuring users receive an efficient and reliable IT support service.
Working across on-premises infrastructure and cloud-based services, you will support Microsoft 365, Active Directory, servers, virtualisation, networking and endpoint management. You will also contribute to infrastructure maintenance, IT security, system improvements and wider technical projects, assisting with 3rd-line infrastructure issues.
Main Duties
Providing 2nd-line IT support
Logging, managing and resolving incidents and service requests within agreed SLAs
Administering Microsoft 365
Managing Active Directory
Maintaining and troubleshooting Windows servers, Hyper-V environments and Linux
Supporting web servers
Assisting with network troubleshooting, connectivity and infrastructure security
Patch management
Identifying recurring issues and recommending improvements to IT systems and support processes
Skills and Experience
Previous experience in a 2nd-line IT support or technical service desk role within a Managed Service Provider environment
Previous experience with Infrastructure support
Understanding of networking, IT security, web servers and patch management
Excellent verbal and written communication skills
Ability to prioritise workloads and work effectively in a fast-paced environment
A proactive approach to resolving technical issues and improving IT processes
A full, valid UK driving licence
Security Requirements
The successful candidate must be able to pass BPSS and DBS checks and be eligible to obtain SC security clearance.
Hours: Monday to Friday 37.5 hours per week 9.00am - 5.30pm
CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.
CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications; however, if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise
