Referrals & Assessments Officer
Location: London – Ealing
Salary: Up to £34,000 depending on experience
Working Pattern: Hybrid Working
The Opportunity
We are recruiting for a Referrals & Assessments Officer to join an established and growing social housing organisation based in London.
This is an excellent opportunity for someone with experience in supported housing, social housing, referrals, assessments or housing administration who enjoys working in a busy, people-focused environment.
The successful candidate will play an important role in managing referrals, coordinating assessments, supporting property placements and ensuring that clients receive the right support and accommodation for their individual needs.
The position offers a varied workload, working closely with internal teams, assessors and external organisations to ensure referrals progress efficiently and any concerns are identified and addressed promptly.
Key Responsibilities
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Manage and maintain the referrals system, ensuring all information is accurate and up to date.
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Monitor the progress of referrals, following up on outstanding information, actions and decisions.
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Liaise with external agencies, referral partners and internal teams to coordinate referrals and assessments.
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Monitor property availability and voids, helping to identify suitable accommodation for clients.
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Support the matching of clients to available properties, taking individual circumstances and support needs into consideration.
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Identify complex, high-priority or high-needs referrals and escalate concerns appropriately.
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Coordinate feedback and follow-up actions from initial assessments and reassessments.
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Respond to referral enquiries professionally and promptly, maintaining clear communication throughout the process.
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Work closely with colleagues and management to resolve outstanding queries and prevent unnecessary delays.
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Maintain accurate records of referrals, correspondence, assessments and agreed actions.
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Identify safeguarding concerns and ensure these are escalated through the appropriate channels.
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Take ownership of allocated tasks, managing priorities and ensuring matters are followed through to completion.
About You
We are looking for an organised, proactive and approachable individual who can manage competing priorities while maintaining a high standard of accuracy and communication. Ideally, you will have:
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Previous experience within social housing, supported housing, housing associations, local authorities or a similar environment.
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Experience coordinating referrals, assessments, housing placements or related administrative processes.
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An understanding of the needs of vulnerable individuals and those requiring supported accommodation.
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Strong organisational skills and the ability to manage multiple cases and outstanding actions.
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Excellent written and verbal communication skills.
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Confidence liaising with internal colleagues, external agencies and other stakeholders.
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Good IT skills and experience maintaining accurate records and tracking systems.
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The ability to recognise sensitive or complex situations and escalate concerns appropriately.
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A proactive approach, with the ability to work independently and as part of a team.
Experience of referrals and assessments within supported housing would be particularly advantageous. However, candidates with relevant transferable experience from housing, tenancy services, care coordination or similar environments are also encouraged to apply.
What’s on Offer?
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Competitive salary of Up to £34,000 depending on experience.
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Hybrid working arrangements.
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Opportunity to join an established and growing social housing organisation.
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Varied and rewarding position with genuine responsibility.
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Supportive and collaborative working environment.
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Opportunity to make a positive difference to individuals requiring housing and support.
Location
The role is currently based in Harrow, London, with a planned office relocation to Ealing from January 2027. Applicants must be comfortable travelling to the Ealing office.
Interested?
If you have experience within housing, referrals, assessments or a related environment and are looking for a varied position where you can make a genuine difference, we would welcome your application.
Apply today for further information
