What’s in it for you?
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Join a growing and successful business with a strong reputation in its sector
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Be part of a friendly and supportive team environment
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Varied role combining customer service, sales support and administration
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Opportunities to build long-term relationships with customers and suppliers
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Bonus scheme and generous holiday allowance
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Early finish every Friday
Must have’s
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Previous experience in a customer service, sales administration or office-based support role
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Knowledge of Sage 50
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Strong Microsoft Office skills, including Excel
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Excellent communication skills, both written and verbal
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Professional and confident telephone manner
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Strong organisational and time management skills
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High level of accuracy and attention to detail
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Ability to manage workload and meet deadlines
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Proactive, motivated and customer-focused approach
So, what will you be doing?
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Processing customer orders and quotations efficiently and accurately
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Responding to customer enquiries and providing product and service information
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Building strong relationships with customers and delivering outstanding service
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Resolving customer issues and queries in a timely and professional manner
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Liaising with suppliers to source products, parts and delivery information
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Raising purchase orders and supporting procurement activities
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Producing customer invoices and maintaining accurate records
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Following up outstanding quotations and supporting sales activity
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Preparing reports and updates for management
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Managing customer records and ensuring information is kept up to date
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Identifying opportunities to maximise sales through excellent customer engagement and upselling
Helpful extras
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Experience working within manufacturing, engineering or industrial sectors
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Confidence communicating with suppliers and customers at all levels
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A positive and adaptable approach to teamwork
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Commercial awareness and a strong customer-first mindset
