Hire Coordinator
The Role:
The Hire Coordinator role is responsible for various tasks to ensure the smooth and effective running of our Safety, Plant, Tool and Specialist hire departments.
Liaising with our customers, suppliers and colleagues within our teams, to ensure excellent customer service is provided at all times, both internally and externally.
To provide support to the yard and workshop team and is accountable for the booking in and out of equipment for hire and returned goods or equipment into the depot, to oversee the yard team and ensure good housekeeping is maintained, ensuring all administration within our systems is completed
The role supports the customer service team, manages central mailboxes for the likes of customers enquiries, quotes, off hires and breakdowns, coordinating machine operators, whilst communicating with customers and suppliers ensuring information is processed accurately and efficiently.
Key Responsibilities:
On Hire, Off Hires & Breakdowns
Supporting our Customer Service Desk with all incoming enquires, orders and queries. Contact preferred suppliers to attend site and raise relevant workshop jobs in the system and purchase orders for breakdowns reported by site that require third party assistance.
Follow up on all third party repairs to obtain paperwork and costings, and process in the system.
Manage the off hire mailbox for all incoming requests. Process in the system, selecting collection as required and providing the logistics team with any specific collection requests.
Confirm off hires in the system from information documented on the returns register, liaising with the operations team on all queries.
Confirm hire asset availability with the sales team for incoming enquiries via wallows lane requisition inbox.
Maximise all hire opportunities to assist with hire utilisation and profitability.Equipment Returns
Receive off hired equipment in to the depot, checking paperwork for accuracy of plant numbers etc. Transfer information from the paperwork supplied to the returns register for processing, highlighting any queries or issues with the administration team.
Leasie with the workshop teams on all customer damage notifications.Equipment Recall
Complete monthly equipment recall letters and send to customers detailing equipment due inspection. Liaise with customers for all exchanges required and/or arranging for our technicians to attend site to complete inspections. Confirming with the operations team when this can be achieved.
Follow up all monthly recalls as per process.
Provide departments with workshop equipment recall information and the Plant department with machine inspection recall information.Damage & Loss
Coordinate and process damage and loss notifications from workshop jobs, confirming the system is correctly updated by technicians and fitters with the relevant details.
Working with the management team to ensure costs and charges are accurate, ensuring that they are charged within the customer SLA, whilst all queries are responded to within the agreed time frames, and charges are confirmed as per process.
Process of asset disposals in the system following approval by management.Commercial
Maintain accurate stock levels of serviced equipment within the system and ensuring orders are picked accurately.
Report stock issues and highlight where customer orders could potentially be delayed.
Complete stock audits as requested, feeding back to the plant Operations manager and Quality Team.
Support the business during annual stock checks.Cost Management
Coordinate all equipment externally hired for BCS. Contacting preferred suppliers to source equipment following receipt of an approved requisition.
Process hire orders in the system and monitor durations. Off hire with suppliers as requested and process system costing GRNs.
Monitor system hire reports to ensure all costs are captured and revenue charged accordingly.
Receive paperwork from the yard team for goods received and scan to the Quality Team for processing.HSEQ
Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.
Report accidents and Positive Interventions using the correct methods.
Ensure the correct PPE is used in the at all times.
Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc
Identify/Submit positive interventions where needed
Work in conjunction with HSEQ policies and proceduresKey measures & targets:
Outstanding and overdue customer statutory inspections
Equipment ready for hire
Number of unconfirmed damage notifications
Number of outstanding third party repairs in the system
Management of central mailboxes
Turnaround time of customer equipment and quotations
Efficiency of third party repairs
Hire Fleet UtilisationKey relationships:
Operations Manager
Hire Manager
Workshop Team Leaders
CustomersPerson Specification:
The successful candidate is likely to meet all of the following criteria:
Essential
Good administrative and organisational skills. Computer literate essential
Excellent communication skills, able to work alongside management, technicians/fitters and site personnel
An effective team member with a highly supportive, collaborative approach
Good understanding of customer service expectations and excellent telephone manner
A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
A commitment to continuous improvement
To have a commercial awarenessDesirable
Previous experience within the equipment hire industry
Product knowledge of plant, tools, safety and survey equipment
Hire/Rental system experience.
Familiarity with Human Form Recognition systems.About BCS Group:
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products based in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.
Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.
Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.
Caring and investing in you
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
Competitive salary
Company Pension
Life Assurance
Private Medical
25 days annual leave in addition to 8 public bank holidays and loyalty days
8 hours volunteering
Employee Assistance Programme to support your mental, physiological, and financial well-being.
Flexible benefits via salary sacrifice
Company car/green car scheme/car allowance/Van (dependent on position)
Leadership & management training and coaching
Regular line management engagement and appraisal to support your career progression.
Development supported by internal and externally delivered training.
Continuous service awards
