Customer Service Administrator
£13.50 per hour
Hinckley
SF Recruitment is recruiting a Customer Service Administrator for a business based in Hinckley.
This varied role combines customer service, sales order processing and administration. You'll be a key point of contact for customers, handling enquiries, preparing quotations and keeping orders progressing smoothly.
-
Responding to customer enquiries by phone and email.
-
Preparing quotations and following up on outstanding quotes and samples.
-
Processing sales orders and invoices accurately.
-
Supporting new customers with account setup and onboarding.
-
Maintaining customer details, pricing and sales records across internal systems.
-
Liaising with sales and operational teams to resolve queries and keep customers updated.
-
Tracking deliveries and following up with couriers.
-
Supporting sales reporting, general office administration and ad hoc projects.
-
Previous experience in customer service, sales administration or order processing.
-
A confident, professional telephone manner and strong written communication skills.
-
Excellent attention to detail and accurate data entry skills.
-
Able to prioritise a busy workload and handle customer queries calmly.
-
Comfortable using Microsoft Office and business systems; ERP or CRM experience would be useful.
-
Knowledge of delivery processes, invoicing and payment terms would be advantageous.
-
A practical, organised approach and willingness to support colleagues.
To find out more, please apply with your CV
